Lovely campsite. We had a pitch right next to the river. Good toilet facilities. You have to pay for the hot water to do any washing up. The site has a small shop and sells drinks. They have a bakery delivery every morning. The site is located near some fantastic walks up the nearby mountains. Unfortunately there isn’t a lot around the site in terms of shops or restaurants, but the site will give you a free bus card if your stay is longer than one night. This can be used to visit Königssee and Berchtesgaden.

Obnoxious management threatened to call police when challenged over huge overcharging

First the site. Good location, 15 mins drive from Berchtesgaden. Small, tired site. Signs of flooding / standing water with lots of random patches of gravel. ACSI pitches are small, barely width for caravan and awning. Showers hot and plentiful. Electric and hot water for sinks on a meter and expensive rate (see below). Small playground for children.
Now the problem:

We’ve just stayed 7 nights. I booked by email months ago, and confirmed total prices for the nights. We had 2 nights acsi before their end of season, then 5 nights regular price. I included that we had 2 children aged 2 and 5 months.

When I went to pay today the total sounded very high. I asked for an itemised bill and was told that would come on the receipt and she insisted I paid first. I asked her to explain what she had charged for and she got very defensive, banging her fist on the counter and demanding I pay.

I showed her the email chain and said I would calculate it myself. At this point her daughter joined us and tried to calculate it by hand, getting to a totally different price.

She’d charged me for 8 nights, despite us booking and paying for 7. She insisted that’s what we booked even after I showed her the email, as that’s what’s she’d written on her scrap of paper.

She’d charged us for all the electricity we’d used, despite 4kw per night being included in the acsi day price. (As an aside, we still paid 3e a night on the meter just for fridge connection, to charge a mobile phone, 1hr of laptop a night and boiling 3 kettles a day. No heaters, no fans, no high consumption electronics).

She also charged us 4e a night for our 2 year old, despite their kids price starting at 3. Her date of birth is 2016 on the tourist registration form, so apparently this makes her 3. I offered to show her passport. She made out it was a tourist board thing and tax. When I challenged why a child’s tax was more than adults (2.5e) she admitted it wasn’t tax but their own price. But still wouldn’t budge despite me again proving that I’d stated her age in the email (they hadn’t asked for a DOB, or explained it was their policy to round up ages).

She hadn’t deducted our 25e deposit.

The owner and her daughter couldn’t even agree on a total between them, but by my calculations she was 90e over so not insignificant to quibble over.

I said I’d go away and calculate it myself based on her email prices and come back. She threatened to phone the police.

Luckily I’d paid the deposit by PayPal, I didn’t trust them just handing over cash, and obviously couldn’t pay on card as she wouldn’t accept my price, so paid the balance to their PayPal so I have proof.

I detailed my breakdown in a reply to the booking email and included a screenshot of my PayPal payment to them.

I went back in to reception and mentioned the email and payment, but she was apparently on the phone to the police.

We left the campsite and are half way through Austria and haven’t been pulled over yet!

Looking at reviews from other people, it appears she has form on overcharging, threats and obnoxious behaviour.

As an aside, as well as charging 80c per kw electric, they also have a coin meter for the sinks to wash up or do hand washing, and officious German signs in the toilets warning you not to attempt to do your washing or take water from the showers!

We stayed here in mid June. A nice quiet campsite close to public transport. The toilet facilities were immaculate. Overall we would stay again however we felt it was a little expensive and there were additional costs related to the use of electricity.

A small campsite in a wooded valley with a babbling brook running through. Clean and well maintained with authentic Bavarian character . Pitches vary in size and price but all adequate and scenery stunning. Ideally located for touring the region with lots of activities near the site. Free bus from outside the site. Staff very helpful. Would definitely come again